Customer Satisfaction Surveys

Customers are quick to spread the word about services and products that exceed their expectations or fall short of their expectations. Find out if your business is the talk of the town; create a survey!

Information Vital To Your Business

Successful businesses understand their customers and value their input. Surveys can help you attain such an understanding by gathering information such as:

• What customers want
• What customer expect
• How customers think
• Customers' spending habits
• And how customers view your business.

With PROTASM, the Professional Test and Survey Maker, you can create just the right survey for any type of business. Below are a few examples from the endless list of businesses that can utilize customer satisfaction surveys:

• Restaurants (sample survey)
• Exterminators (sample survey)
• Car repair shops (sample survey)

With PROTASM, you can easily, quickly and affordably create quality surveys to collect and analyze information pertaining to:

• The level of service provided
• The quality of product sold
• The effectiveness of your advertising
• Overall customer satisfaction
• Consumers' perception of your business

No Special Skills Needed to Utilize PROTASM

Simply by pointing and clicking from the selection of test and survey design capabilities, you can create an endless resource of survey styles unique to your business. You can quickly modify aspects such as:

• Fonts
• Background colors
• Text color
• Page layout and appearance
• Question format (there are 10 styles to choose from)
• You can even insert your company logo and images

Analyze Your Responses Immediately

As soon as your customers submit their responses, go to the Results Viewer tools to easily view and analyze this valuable data. As soon as the responses are submitted, the Results Viewer tools allow you to:

• View responses in real-time
• View responses on-line from any location
• Quickly manipulate the results into a variety of reporting formats such as:
  • Broad overviews (statistics on group responses)
  • Detailed specifics (statistics on a particular question)
  • Charts
  • Graphs (seven styles to choose from)
  • Report format

In any type of business, a happy customer will become a repeat customer. A dissatisfied customer will become your competitor's customer. Next - Market Research