TESTMAKERPRO>TJ[!QUOTE!]s Heat & Air Service - Customer Satisfaction Survey<  NWhen callling to schedule your service appointment, how long were you on hold?Call was answered immediately. 1 - 3 minutes 3 - 5 minutesLonger than 5 minutesHHow close was your scheduled appointment to your ideal appointment time? The same dayWithin 24 hoursWIthin 48 hoursWithin 72 hours?How prompt was the service technician in arriving at your home?More than 15 minutes early.4Arrived at scheduled time (give or take 10 minutes).More than 15 minutes late.More than 30 minutes late. Did not show.gIf the service technician was late, did he/she call to notify you of the delay in arrival at your home?YesNodUpon arrival, did the service technician introduce himself/herself and give the name of the company?YesNoCannot rememberOn a scale of 1 to 10 (with 10 being a reasonable amount of time), how would you rate the length of time it took our service technician to complete the job? 12345678910TUpon completion of the job, did the service technician explain what he/she had done? Not at allSomewhatIn full detail<Did the service technician ask you if you had any questions?YesNoCannot remember`Upon completion of the job, did the service technician give you a yellow copy of the work order?YesNopOn a scale of 1 to 10 (with 10 being most pleased), how would you rate your overall experience with our company? 12345678910?How likely are you to recommend our services to family/friends?Definitely Not Not LikelyLikely Definitely-How likely are you to use our services again?Definitely Not Not LikelyLikely DefinitelyLPlease use the space below for any comments you would like to share with us.Arialmeleftd????%d% Ariale;eleftd????%d% Arialåeleftd%px Arial$?eleftK9999pxd% Arial ?eCenterd9999%d% MS Sans SerifeleftArial$eleftpxd% My TestArial eleftd%px ArialeCenterpxd% CongratulationArialeCenterpxd% VCopyright 2004/2005 pcOfficeProArialmeCenterpxd% MS Sans Serifelefthttp://www.pcofficepro.com/